V
Hiring companyValtech
Verified today
L2 Support Analyst
Bengaluru,India Full-time Hybrid
About the role
Support team at Valtech focuses on delivering seamless experience innovation for clients. The L2 Support Analyst provides functional support by managing tickets, monitoring systems, reporting, and ensuring SLA compliance while collaborating across teams. Bengaluru, hybrid work model, with flexibility to work remotely part of the week.
What you’ll do
- Provide functional support and day-to-day ticket management
- Monitor system alerts and SFTP batch jobs
- Generate reports and maintain SLA compliance
- Prioritize tickets and ensure quality resolution
What you’ll bring
- 4+ years experience
- Expertise in SFB2C and Order Management systems
- ITIL incident management process knowledge
- Proficiency with ServiceNow, Dynatrace, Grafana, Kibana
- Experience with Mulesoft and Open Search
Skills
Ticket ManagementIncident ResolutionITIL ProcessesServiceNowDynatraceGrafanaKibanaMulesoft
Benefits
- Hybrid flexibility
- Learning & development
- Inclusive culture