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Hiring companyNCR Voyix

Verified yesterday

Client Support Specialist

Chennai,India Full-time On-site

About the role

Client Support Specialist on the NCR Voyix Support team, delivering Level 2 desktop and laptop troubleshooting for Windows and Mac environments. The role analyzes reported issues, follows Knowledge Base procedures, resolves problems via outbound calls and documents solutions, while working rotational 24x5 shifts. Based in Chennai, on-site work model.

What you’ll do

  • Provide Level 2 support for PC client issues
  • Analyze symptoms, determine root cause and resolve via Knowledge Base
  • Document resolutions and maintain support records
  • Handle outbound support calls on a 24x5 schedule
  • Coordinate with third‑party vendors as needed

What you’ll bring

  • 3 years IT hardware/software experience
  • 2 years technical support experience
  • Proficiency with Windows 10/11 and macOS troubleshooting
  • Experience with Microsoft Office 365 administration
  • Knowledge of VPN and network troubleshooting

Skills

Windows troubleshootingmacOS supportOffice 365VPN networkingMDM

Education

Diploma

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