Sr Executive - Hub Operations

About the role

Flipkart's FM & LM Ops team in Mumbai seeks a Sr Executive to manage hub operations, ensuring cost efficiency, zero lost shipments, and high customer satisfaction. The role involves overseeing transportation productivity, compliance, safety standards, and team development while handling escalations. This on-site position supports Flipkart's mission to empower every Indian's dream through innovative commerce.

What you’ll do

• Oversee headcount management and reporting.
• Ensure compliance with commercial and statutory regulations.
• Manage team training and development.
• Focus on continuous improvement and error reduction in operations.
• Maintain hygiene and safety standards for facilities and personnel.

What you’ll bring

• Manage all Hub Operations and seek assistance from superiors as necessary.
• Achieve cost targets per shipment and maintain operations within budget.
• Ensure zero lost shipments and shrinkage.
• Collaborate with support teams for effective recovery processes.
• Meet productivity targets for transportation.
• Maintain compliance with KPIs and quality standards.
• Ensure customer satisfaction and promptly handle escalations.
• Implement employee engagement initiatives.

Skills