About the role

Forcepoint seeks a Technical Support Engineer III to deliver world‑class support for its Data Security platform. The role involves troubleshooting complex issues for enterprise customers, ensuring optimal product performance, and acting as a technical advisor. Responsibilities include responding to cases within SLAs, proactively resolving problems, gathering logs, researching solutions, and mentoring peers. The position requires strong networking, operating system, and security fundamentals, with hands‑on experience in Forcepoint DLP, Endpoint Security, and related technologies. Candidates must hold a bachelor’s degree in Information Systems or Computer Science, have 5+ years of B2B support experience, and be proficient in Windows, Linux, Mac OS, LDAP/AD, and networking protocols. This on‑site role in Bengaluru supports Forcepoint’s global mission to protect data and prevent loss.

What you’ll do

Respond to customer cases per SLA.
Proactively identify and resolve potential issues.
Ensure Forcepoint products perform optimally.
Gather logs, configs, reproduce reported issues.
Research solutions via knowledge base and team.
Recommend solutions and follow through to resolution.
Prioritize workload by severity and impact.
Manage escalations and keep customers informed.
Document all interactions in tracking database.
Participate in knowledge sharing and mentoring.
Provide technical reviews of documentation.
Act as subject matter expert on product components.
Deliver training on product and integrations.

What you’ll bring

Bachelor's in Information Systems, Computer Science, or equivalent.
5+ years of B2B technical support experience.
Proficiency with Forcepoint DLP, Data Security, Endpoint Security.
Strong networking fundamentals (TCP/IP, DNS, HTTP, SSL/TLS, SMTP).
Experience troubleshooting Windows, Linux, Mac OS, and Active Directory.

Skills

Forcepoint DLP and Data Security systemsEndpoint Security on Windows, Linux, MacLDAP/AD and Email/mail flow troubleshootingCloud Services and basic networkingTCP/IP, DNS, HTTP, SSL/TLS, SMTP protocolsPacket capture with tcpdump and WiresharkLog file analysis and memory dump captureActive Directory domain managementMSSQL database fundamentalsRed Hat Linux command line proficiency

Education

Bachelor's

Work authorisation

Right to work in India