Technical Support Engineer

About the role

Wrisk is reinventing insurance for digital consumers through a flexible, mobile-first platform. As a Technical Support Engineer in Noida, you will triage and investigate technical issues for internal staff, utilizing databases and codebases to resolve problems from first-line to third-level support. This hybrid role requires balancing customer-facing support with technical investigation and documentation.

What you’ll do

• Triage, investigate, and respond to issues raised by internal staff
• Monitor and manage the Service Desk ticketing system
• Provide initial support including troubleshooting and guiding users
• Investigate issues using system knowledge, codebase, and database access
• Modify system components like JavaScript or Kotlin to patch issues
• Coordinate with senior engineers and cross-functional teams for resolution
• Document root cause analysis, impact analysis, and communication plans
• Identify recurring issues and suggest improvements to reduce support requests

What you’ll bring

• Minimum of 2 years experience in a technical support role
• Experience investigating customer-facing issues
• Strong technical background with ability to use tooling
• Ability to investigate issues through databases, codebases, and logic systems

Skills