C
Hiring companyComputacenter
Verified yesterday
Senior Service Manager
Bangalore, Karnataka, India Full-time On-site
About the role
IT Consulting team at Computacenter ensures stable, resilient IT services aligned to business priorities. The Senior Service Manager leads service governance, incident and problem management, and drives continuous improvement while coaching Service Delivery Managers. Bangalore, India, on-site, 24/7 support model.
What you’ll do
- Provide leadership across incident, problem, change, availability, and risk management
- Lead service governance forums, performance reviews, and operational decision‑making
- Act as senior escalation point for major incidents and service risks
- Analyze service performance data to identify trends and improvement opportunities
- Coach, mentor, and develop Service Delivery Managers and junior team members
- Contribute to budget control, cost optimisation, and financial governance
- Support vendor governance, KPI tracking, and performance management
What you’ll bring
- 15-20 years IT Service Delivery/Management experience
- Proven leadership in service governance and performance improvement
- Strong stakeholder and senior escalation management
- Expertise in ITIL-aligned service management practices
- Advanced analytical and problem‑solving skills
- Excellent executive communication and influencing abilities
- Experience with service maturity frameworks and transformation initiatives
Skills
IT Service ManagementITIL PracticesStakeholder ManagementIncident ManagementProblem ManagementChange ManagementVendor ManagementFinancial Governance