JP
Hiring companyJio Platforms Limited
Active listing
Area Service Incharge A
Navi Mumbai,India Full-time On-site
About the role
Customer Service department at Jio Platforms Limited oversees after‑sales support across Navi Mumbai. The Area Service Incharge establishes and maintains service centers, liaises with store managers and sales teams, and drives customer satisfaction while managing costs and manpower. Leads a team of service and care center personnel, mentors engineers, and ensures timely on‑site support and training. Navi Mumbai, on‑site, relocation assistance available.
What you’ll do
- Establish and maintain service centers
- Liaise with store managers and sales teams for service operations
- Motivate and manage service center and care center personnel
- Control incoming on‑site support calls
- Manage service center costs and expenses
- Provide training and skill development for team members
What you’ll bring
- 6-10 years after‑sales service experience
- Diploma/B.E./B.Tech preferred
Skills
Team managementCustomer focusProblem solvingDevice repair operationsTerritory familiarityProduct knowledgeMarket knowledge
Education
Diploma/B.E./B.Tech