S
Hiring companySalesforce
Active listing
Customer Success Manager
Mumbai,India Full-time Hybrid
About the role
Customer Success team at Salesforce drives AI‑enabled outcomes for high‑value clients. The Customer Success Manager partners with business and technical stakeholders to deliver the Signature Success Plan, align value, and manage renewals while coordinating cross‑functional resources. Works from the Bangalore office three days a week with remote flexibility, supporting customers across Mumbai and Gurgaon.
What you’ll do
- Own end‑to‑end delivery of Signature Success Plan deliverables
- Coordinate with internal teams to ensure customer experience and renewal
- Develop executive‑level relationships and act as trusted advisor
- Monitor technical health, adoption, and risk using AI‑driven insights
- Lead quarterly reviews, trend analysis, and release recommendations
- Serve as primary contact for major incidents and issue resolution
- Collaborate with Sales, Engineering, and Product Management for revenue opportunities
What you’ll bring
- 3-4 years experience in Customer Success or SaaS platforms
- Strong consulting skills to drive business value and influence C‑level executives
- Domain expertise relevant to customer industry
- Excellent communication translating technical concepts to business terms
- Proactive learning and mentorship seeking
- Salesforce product certifications a plus (AI Associate, Administrator, etc.)