Technical Customer Success Account Manager

About the role

Customer Success team at Microsoft enables key stakeholders to achieve solution outcomes through trusted relationships and program delivery. The Technical Customer Success Account Manager builds and maintains foundational relationships, aligns Customer Success Plans with account priorities, and drives program planning, reviews, and engagement prioritization to ensure retention and success. Bengaluru, on-site, full-time role with ongoing hiring.

What you’ll do

• Support foundational relationships with key customer stakeholders and technical professionals
• Align Customer Success Plans with account plan priorities and develop bookable programs of work
• Deliver program planning, customer-facing program reviews, and prioritize engagements
• Engage with technical stakeholders to address agreed-upon outcomes and account priorities
• Monitor retention and churn indicators to identify potential opportunities

What you’ll bring

• Bachelor's Degree
• 9+ years experience in customer success, solution delivery, practice management, consulting, or portfolio management
• Demonstrated project or program management experience
• Strong executive communication and relationship management skills
• Ability to influence and build trust across business and technical audiences

Skills