H
Hiring companyHighspot
Active listing
Manager, Customer Success Management
Hyderabad, Telangana, India Full-time Hybrid
About the role
Customer Success team at Highspot drives AI-powered sales enablement adoption across enterprise clients. As Manager, you will lead a team of Customer Success Managers, guiding post-sales onboarding, coaching, and strategic initiatives to boost retention and product usage. Hyderabad, hybrid work model with on-site collaboration, relocation assistance available.
What you’ll do
- Lead and coach a team of Customer Success Managers
- Develop and execute customer strategies with Services and Account Management
- Analyze health metrics to drive data‑based decisions
- Design and implement scalable processes and organizational changes
- Partner with Product, Marketing, and other functions to align solutions
- Deliver training and best practices to customers and internal teams
What you’ll bring
- 4+ years managing SaaS revenue teams
- 5+ years Customer Success leadership
- Experience with CRM systems (Salesforce, Dynamics)
- Proven track record of driving retention and adoption
- Strong cross‑functional collaboration skills
- Executive communication and vision articulation
Skills
Customer SuccessSaaSTeam LeadershipCRMData AnalysisProcess ImprovementCross‑Functional CollaborationExecutive Communication