Technology Support I -Application /production support- Python scripting

About the role

Technology Support I – Application/Production Support – Python scripting. Join JPMorgan Chase Bank’s Commercial & Investment Bank to maintain operational stability and performance of production application flows. You’ll troubleshoot, monitor, and resolve incidents across internal and external systems, ensuring seamless user experience. Responsibilities include incident management, problem identification, and collaboration with stakeholders to improve availability. Candidates should have at least one year of IT service troubleshooting experience, familiarity with large‑scale on‑prem or cloud environments, and basic scripting skills. Preferred experience in general‑purpose programming and ITIL framework. This role offers a dynamic environment for growth in technology support.

What you’ll do

• Troubleshoot production application flows for end‑to‑end delivery
• Assist in improving operational stability via problem management
• Monitor production environments for anomalies using observability tools
• Document basic issues and solutions for stakeholders
• Manage incidents, problems, and changes in technology applications or infrastructure

What you’ll bring

• 1+ year experience troubleshooting IT services
• Familiarity with large-scale on‑prem or cloud environments

Nice to have

• Experience with general‑purpose programming or automation scripting
• Knowledge of ITIL framework