About the role

Zillow's People Technology organization builds and operates the platforms that power how Zillow employees work, including Workday, ServiceNow, and an agentic AI layer connecting these systems to surfaces like Slack, Google Workspace, and Zoom. As a Sr. Technical Program Manager based in Bengaluru, you are the connective tissue of the PeopleTech delivery model, owning sprint cadence, the Product-to-Engineering handoff quality gate, and cross-team coordination between India-based engineering and US-based product and business partners. You will work directly with Product Managers and the India Engineering team to help define a new operating model, operating as a single senior individual contributor across time zones. This is an office-based role requiring regular work at the Zillow India office for approximately 80 to 100 percent of the time each month.

What you’ll do

Own sprint execution end to end: create and close sprints in Jira, run grooming and planning, lead standup, track capacity and velocity, and ensure all stories are estimated and complete before each s
Serve as the handoff quality gate between Product and Engineering: review stories for build readiness before sprint commitment, flag ambiguity or missing technical context, and resolve open requiremen
Own the US-India coordination bridge: run a daily touchpoint with the PM to carry blocker and handoff status, facilitate overlap-window ceremonies (grooming, sprint planning, sprint demo) where PM and
Manage cross-team dependencies and risks: identify sequencing issues and resource constraints early, route blockers to the right owner (Engineering or PM), and escalate to leadership when something th
Coordinate Unit Test logistics: manage test resources, defect tracking, and the communication between Engineering and the PM during unit testing cycles.
Document the team's operational model: post-launch on-call and support structure, escalation paths, and the handoff from project delivery into business-as-usual operations.
Drive continuous improvement: use retrospective findings to sharpen handoff processes, story quality, and sprint predictability over time; build and share repeatable practices that improve how the tea
Apply AI tools to program work: status synthesis, risk and dependency tracking, meeting notes and follow-ups, draft communications - and help the broader team build that fluency.

What you’ll bring

5-8 years of technical program or project/scrum team management experience delivering complex, cross-functional programs in enterprise SaaS or platform environments.
Bachelor's degree in Engineering, Computer Science, IT, or a related field, or equivalent practical experience.
Demonstrated ownership of programs spanning multiple teams end to end, including programs where you defined scope and goals yourself in ambiguous conditions.
Strong technical fluency: ability to understand and explain how Workday, ServiceNow, or comparable enterprise platforms fit together, reason about integration dependencies, and assess whether a user s
Demonstrated working knowledge of Workday HCM or ServiceNow (module configuration, integrations, annual HR cycles, security model basics).
Experience operating in a distributed or offshore/nearshore engineering model with US-based product and business partners, including designing for async-first collaboration and using overlap hours wel
Best-in-class Jira and sprint management skills: run ceremonies cleanly, keep the board accurate, and produce sprint summaries that give leadership a clear picture without requiring a meeting.
Fluent with AI tools for program management and able to help others build that fluency.

Skills

JiraSprint managementWorkday HCMServiceNowAI toolsAsync-first collaborationCross-team coordinationScrum

Benefits

Competitive base pay
Incentive compensation subject to applicable laws and relevant Zillow policies

Education

Bachelor's degree in Engineering, Computer Science, IT, or a related field, or equivalent practical experience.