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Hiring companyAccenture
Verified today
Technology Support Engineer
Gurugram, India Full-time On-site
About the role
Technology Support Engineer on Accenture's Infrastructure Services team. The role ensures operational stability by resolving incidents, creating and implementing Requests for Change, and updating knowledge base articles. Collaborates with vendors and service management teams to analyze and resolve issues across multiple business system components. Bengaluru and Gurugram, India, on-site.
What you’ll do
- Resolve incidents and problems across business system components
- Create and implement Requests for Change (RFC)
- Update knowledge base articles for troubleshooting
- Collaborate with vendors and service management teams
- Monitor system performance and identify improvements
What you’ll bring
- Site Reliability Engineering
- Cloud infrastructure
- Automation tools
- Scripting languages
- Performance monitoring
Nice to have
- Minimum 7.5 years of experience in Site Reliability Engineering
- Proficiency in incident management processes
- Familiarity with automation tools and scripting languages
- Experience with cloud infrastructure management
Skills
Site Reliability EngineeringCloud InfrastructureAutomationScriptingPerformance Monitoring
Education
15 years full time education