Service Lead HR Application

About the role

Working at Freudenberg: We will wow your world! Responsibilities: Analyze and resolve complex technical and functional issues for HR systems. Receive, classify, and resolve user inquiries and incidents related to HR systems. Administer HR systems by managing user accounts, roles, master data, and system parameters. Perform regular system checks, data validations, and ensure compliance with data protection regulations. Advise HR departments on system functionalities and digital process improvements. Prepare and coordinate trainings for new functionalities within the HR systems. Collaborate with IT teams and external providers on system development, testing and release management. Contribute to HR-related IT projects and assist in optimizing HR processes. Create and maintain user documentation and knowledge base articles. Support audits and ensure adherence to internal and external compliance standards. Qualifications: Experience: 7+ years HR professional with fair understanding of all HR processes along with IT overview and architect understanding. Degree in Business Administration, Human Resources, or a comparable field, combined with relevant professional experience. Hands-on experience in supporting and administering HR systems. Good understanding of HR processes and IT system architecture. Strong service orientation and communication skills. Structured and solution-oriented working style. Ability to work effectively and collaboratively with a global team.

What you’ll do

• Analyze and resolve complex technical and functional issues for HR systems
• Receive, classify, and resolve user inquiries and incidents related to HR systems
• Administer HR systems by managing user accounts, roles, master data, and system parameters
• Perform regular system checks, data validations, and ensure compliance with data protection regulations
• Advise HR departments on system functionalities and digital process improvements
• Prepare and coordinate trainings for new functionalities within the HR systems
• Collaborate with IT teams and external providers on system development, testing and release management
• Contribute to HR-related IT projects and assist in optimizing HR processes
• Create and maintain user documentation and knowledge base articles
• Support audits and ensure adherence to internal and external compliance standards

What you’ll bring

• Experience: 7+ years HR professional with fair understanding of all HR processes along with IT overview and architect understanding
• Degree in Business Administration, Human Resources, or a comparable field, combined with relevant professional experience.
• Hands-on experience in supporting and administering HR systems
• Good understanding of HR processes and IT system architecture
• Strong service orientation and communication skills
• Structured and solution-oriented working style
• Ability to work effectively and collaboratively with a global team

Education

Business Administration, Human Resources, or comparable field