WI
Hiring companyWeatherford International
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HR Service Delivery Lead
Bengaluru, Karnataka, India Full-time
About the role
HR Service Delivery Lead at Weatherford International drives the day‑to‑day operations of the internal WFRD Helpdesk team and oversees vendor‑led helpdesk services with TCS and Accenture. The role monitors SLAs, leads continuous improvement and automation initiatives, and supports migration of new work into shared services. Based in Bengaluru, the position requires on‑site presence with occasional travel for stakeholder meetings.
What you’ll do
- Oversee internal and vendor helpdesk operations
- Monitor and report SLA performance
- Lead continuous improvement and automation projects
- Manage capacity and workload balancing
- Develop knowledge management initiatives
- Ensure compliance with internal controls and auditing standards
- Collaborate with HR Business Partners and CoEs
What you’ll bring
- Bachelor’s degree in business administration or related field
- 10+ years managerial experience in HR Service Delivery or HR Operations
- Proficiency in Oracle HCM or similar HRIS
- Strong consultative and stakeholder management skills
- Analytical and problem‑solving ability
Skills
HRISOracle HCMProcess ImprovementVendor ManagementStakeholder EngagementKnowledge ManagementAutomationAnalytics
Benefits
- Competitive salary
- Health and wellness benefits
- Professional development opportunities
- Performance bonuses
- Employee assistance program