Senior Manager - Strategic Account Management

About the role

Paytm, India’s leading digital payments and financial services company, seeks a Senior Manager to drive enterprise mid-market growth in Mumbai. The role involves managing key merchant relationships, developing holistic solutions for the Indian retail ecosystem, and executing upselling strategies. This is a full-time, on-site position based in Mumbai.

What you’ll do

• Serve as primary point of contact for key merchant clients
• Build and sustain long-term relationships with onboarded merchants
• Develop holistic payment solutions tailored to client needs
• Execute upselling and cross-selling initiatives
• Identify potential clients through network leveraging
• Conduct pre-sales activities and lead generation

What you’ll bring

• Experience managing enterprise accounts and large retailers
• Strong understanding of the Indian retail ecosystem
• Proven track record in cold calling and lead generation
• Excellent communication and negotiation skills

Skills

Benefits

• 360 feedback from peer teams
• Respect earned from peers and managers