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Hiring companyEXL
Verified today
Assistant Vice President
Noida, Uttar Pradesh, India Full-time Hybrid
About the role
Build and lead quality assurance initiatives to exceed client SLAs, drive process improvement, and foster a Lean Six Sigma culture across multiple engagements.
What you’ll do
- Drive process management to exceed SLAs
- Develop process improvement and innovation strategy
- Plan and execute projects for client engagement
- Build relationships with business leaders
- Share best practices and benchmark performance
- Promote Lean Six Sigma culture and tools
- Support RFP/RFI responses from quality perspective
- Ensure QA setup meets business and certification needs
What you’ll bring
- 9+ years BPO/ITES experience
- Led 3-4 process improvement projects with savings
- Mentored 5-7 GB/BB projects
- Lean Six Sigma Black Belt certified
- 1+ year in current role
- Insurance domain knowledge preferred
- Bachelor's degree in quantitative field
- MBA preferred
- Experience with multiple client environments
- Strong analytical and communication skills
Skills
Conflict ManagementDisplaying Visionary ThinkingEmotional Intelligence TrainingMicrosoft OfficeNICESix Sigma TrainingStrategic GrowthValue Stream MappingVerint
Education
Bachelor's Degree