Customer Sales Support Executive

About the role

Alfa Laval’s Service Team seeks a Customer Sales Support Executive in Pune to manage aftersales for the Ocean Division. The role involves handling marine service RFQs, preparing government tenders, and coordinating order execution with global teams. This full-time position requires strong commercial knowledge and experience in after-sales support.

What you’ll do

• Provide customer total ownership for quotation, order processing, execution, communication & Invoicing for aftersales
• Handle enquiries and RFQs for marine services including government tenders and complex quotations
• Prepare government tenders and submit bids through the online portal
• Manage order execution process from acknowledgment to deliveries
• Evaluate spare parts requirements against customer RFQs and suggest recommended parts
• Act as interface between customers, Distribution Center, Spares Support, and External Sales
• Support customers in resolving basic technical questions
• Coordinate technically and commercially with various inspection agencies

What you’ll bring

• Any Graduate with relevant experience
• Minimum 3-4 Years experience
• Strong Commercial Knowledge
• Good communication skills

Nice to have

• Knowledge of MS Office
• Knowledge of ERP system (Movex)
• After Sales Support / Order Execution Experience

Skills

Benefits

• Opportunity to build a global network
• Work has true impact on company success
• Learning new things every day

Education

Any Graduate with relevant experience.