SC
Hiring companySBI Card
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Associate - Customer Services, T1 Service
Gurugram, India Full-time On-site
About the role
SBI Card seeks an Associate for its T1 Service team in Gurugram, India, to resolve customer inquiries and complaints via inbound and outbound calls. The role focuses on maintaining service level agreements, achieving productivity targets like AHT and CSAT, and ensuring process compliance. This is an on-site position requiring a graduate degree and 0-1 years of experience.
What you’ll do
- Handle inbound and outbound calls from credit card holders
- Resolve customer service requests, complaints, and queries
- Achieve daily targets including AHT, productivity, and CSAT
- Ensure compliance with business policies and procedures
- Maintain resolution turnaround time (TAT) across sub-processes
- Provide real-time inputs on process gaps and escalations
What you’ll bring
- Graduate in any discipline
- 0-1 years overall experience
- Knowledge of customer service processes
Skills
Customer ServiceStakeholder ManagementProblem SolvingProcess OrientationDetail OrientationSLA ComplianceCall HandlingCredit Card Operations
Benefits
- Wellness and wellbeing program
- Rewards and recognition program
- Inclusive health benefits (Medical, Accidental, Life Insurance)
- Annual Health Checkup, Dental and OPD benefits
- Comprehensive learning & development framework
Education
Graduate in any discipline