Senior Analyst - Cybersecurity

About the role

Freshworks is hiring a Senior Analyst - Cybersecurity for its GTM (Go-To-Market) Cybersecurity team in Chennai, India. You will act as a hands-on technical security advisor, fielding customer questions, responding to RFPs and security questionnaires, and partnering with Security and Product Engineering to translate technical security detail into clear, customer-ready answers. The role reports to the Manager, Cybersecurity and requires flexibility to work across time zones and shifts.

What you’ll do

• Be a trusted technical security advisor and subject matter expert on cloud security, AWS architecture, and product security posture for prospective and existing customers
• Own the customer security dialogue by responding to cybersecurity questionnaires, RFIs/RFPs, and other due diligence documents, and join customer calls jointly with Sales, Pre-Sales, Channel Sales, Cu
• Be the single point of contact for cloud security asks, working closely with Security Engineering and Product Engineering as the primary liaison for cloud security and AWS architecture-related custome
• Create reusable security collateral by partnering with Security Engineering and Product Engineering to build customer-shareable technical security content based on recurring customer asks
• Review contracts with a security lens, performing contract reviews (MSA, DPA, BAA, and related agreements) for cybersecurity obligations relevant to the role
• Coach and upskill the team by supporting existing team members in strengthening their technical security knowledge
• Work across time zones, aligning to different regions/shifts as needed given the breadth of time zones Freshworks' customers span

What you’ll bring

• 4–7 years of experience in Cybersecurity, with depth in Application Security Architecture, Security Pre-Sales, or Solutioning
• Experience with cloud services/technology (AWS) as it relates to cybersecurity
• Good understanding of web frameworks and architecture
• Strong verbal and written communication skills to communicate concisely and unambiguously with both technical and non-technical audiences
• Comfort working in a dynamic, fast-growing environment with discipline to respond to customers contextually and on time
• Self-sufficient and able to work with minimal direct supervision
• Flexibility to work different shifts/regions — this is a mandatory requirement of the role

Nice to have

• Any experience in Pre-Sales or Solution Engineering within a SaaS setup is a plus
• Exposure to security questionnaire and trust center platforms (e.g., Loopio, Responsive, SafeBase) and GRC tools (e.g., Drata, Vanta) is a plus
• Good with automation — comfortable using scripting, workflow builders, or no-code/low-code tools to speed up repetitive tasks
• Working understanding of AI/GenAI concepts and how they intersect with data security and privacy
• Certifications (Nice to have): CompTIA Security+ or equivalent foundational certification, AWS Certified Cloud Practitioner or AWS Solutions Architect – Associate, ISC2 Certified in Cybersecurity (CC)
• Prior experience in Pre-Sales or Solution Engineering at a SaaS company
• Familiarity with compliance frameworks such as SOC 2, ISO 27001, GDPR, or HIPAA
• Exposure to trust center platforms (e.g., SafeBase) or security questionnaire tools (e.g., Loopio, Responsive)

Skills