Director, Customer Partner, Professional Services

About the role

Customer Success team at Kyndryl focuses on building strategic, high‑value relationships with enterprise customers. The Director, Customer Partner leads account strategy, owns P&L responsibility, drives revenue growth and expands service scope while ensuring customer satisfaction. Based in Bangalore with an on‑site work model, the role involves extensive travel and collaboration with partners to deliver professional services solutions.

What you’ll do

• Create and maintain deep CxO customer relationships
• Drive profitable growth through consultative selling and Kyndryl Consult
• Own account P&L, revenue, profit/loss and growth objectives
• Generate and close new opportunities, expand existing work
• Build GTM pipeline with partners to pursue joint deals
• Develop talent on the account and foster Kyndryl culture

What you’ll bring

• 10+ years managing sales process end-to-end
• 5+ years running account P&L $10M+
• Deep knowledge of business and technology trends
• Proven experience with revenue growth, cost, profitability
• Open minded and empathetic approach with customers
• Travel up to 50%

Nice to have

Bachelor's degree or master's degree