Lead Infrastructure Engineer (Site Reliability Engineering)

About the role

Wells Fargo’s Workplace Technology team seeks a Lead Infrastructure Engineer to drive reliability and automation for global Microsoft 365 services. Based in Bengaluru, India, this full-time role leads SRE practices, incident management, and operational excellence. The position requires technical leadership to enhance service resiliency and observability across enterprise platforms.

What you’ll do

• Lead reliability and operational support for Workplace Technology platforms
• Drive adoption of SRE practices including SLOs and operational metrics
• Lead response and recovery efforts during major incidents
• Champion automation and self-healing capabilities to reduce operational toil
• Build and enhance observability using monitoring and telemetry tools
• Partner with engineering teams on platform modernization and cloud adoption
• Establish operational governance, risk controls, and compliance practices
• Provide technical leadership and mentoring to engineers and support teams

What you’ll bring

• 5+ years experience in Systems Operations, Infrastructure Engineering, or SRE
• Bachelor’s degree in Engineering with programming background
• Experience supporting large-scale enterprise platforms globally
• Strong background in incident and problem management

Nice to have

• Hands-on experience with Microsoft 365 (Teams, Exchange, SharePoint, OneDrive, Copilot)
• Experience with Windows Endpoints, Windows 365, Intune, and Endpoint Management
• Knowledge of SLOs, SLIs, and operational KPIs
• Automation experience with PowerShell, Python, Ansible, Terraform, or CI/CD

Skills

Education

Bachelor’s degree in Engineering preferably with background on Programming.