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Hiring companyAHEAD
Verified today
Principal Technical Consultant, ServiceNow
Gurugram, Haryana, India Full Time Remote
About the role
Lead complex ServiceNow programs, designing and deploying scalable solutions. Mentor teams, architect integrations, and act as a technical advisor to senior management and clients. Requires deep ServiceNow expertise, strong leadership, and advanced technical skills.
What you’ll do
- Lead project teams and mentor developers on complex ServiceNow solutions
- Own solution architecture for multi-module programs and integrations
- Design end-to-end solutions, including custom applications and Service Portal frameworks
- Lead client workshops, translating business needs into technical specifications
- Create architecture diagrams, solution design documents, and best-practice guides
- Serve as primary technical escalation point for complex platform issues
- Participate in pre-sales as a subject matter expert for solutioning and estimation
- Provide thought leadership on platform best practices and emerging capabilities
What you’ll bring
- 10+ years of ServiceNow experience, 3+ years as SME in architecture and development
- Expertise in multiple ServiceNow modules (ITOM/ITAM/CSM/SecOps/IRM/HRSD)
- Advanced scripting (JavaScript, Glide API, Script Includes) and Flow Designer skills
- Strong integration skills with REST/SOAP APIs, IntegrationHub, and MID Servers
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS)
Nice to have
- ServiceNow Certified Application Developer (CAD) or Certified Technical Architect (CTA)
- Ability to design scalable solutions and articulate technical trade-offs
- Strong presentation and communication skills for senior stakeholders
Skills
ServiceNow architecture and developmentAdvanced scripting and custom application developmentIntegrationHub, REST/SOAP APIs, and data governanceService Portal frameworks and complex orchestration flowsMentoring and leadership for development teams