ND
Hiring companyNTT DATA
Verified today
Security Technical Support Engineer L2
Nagpur,India,India Full-time On-site
About the role
NTT DATA Security Services team ensures robust protection of client infrastructures. The Security Technical Support Engineer L2 provides remote technical assistance, diagnosing and resolving security incidents to meet SLA targets while maintaining documentation and knowledge bases. Based in Nagpur, India, on-site work model with occasional remote tasks.
What you’ll do
- Provide remote technical support for security products
- Diagnose and resolve incidents per SLA
- Maintain support processes and documentation
- Monitor service delivery and generate reports
- Escalate and follow up unresolved issues
- Update knowledge articles and configuration items
- Collaborate with clients, vendors, and internal teams
What you’ll bring
- Bachelor's degree in IT or related field
- Professional certifications (e.g., CCNP, JNCIP, CCSP)
- Moderate experience with firewalls, IDS/IPS, proxies
- Experience in remote technical support
- Knowledge of Cisco, Microsoft, and other vendor technologies
- Strong analytical and problem‑solving skills
- Excellent spoken and written communication
- Customer‑service orientation
Skills
Security technologiesFirewallIDS/IPSRemote supportIncident managementCiscoMicrosoftProblem solving
Education
Bachelor's degree in Information Technology or related field