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Hiring companyFidelity National Information Services
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Treasury/ Payment Application Support Senior
Pune,India Full-time On-site
About the role
Enhanced Application Managed Services (EAMS) team provides functional support for FIS Treasury and Payments products, ensuring smooth client operations. The Senior Application Support role monitors payment and statement lifecycles, resolves client issues, documents SOPs, and maintains product quality. Pune, India, on-site, 24/5 rotational shift, relocation assistance available.
What you’ll do
- Provide in-depth product support and monitor payment/statement lifecycle
- Recreate, document, and troubleshoot client issues to improve product quality
- Develop and maintain SOPs for daily operations
- Support FIS solutions to meet client needs
- Interact directly with clients to resolve incidents
What you’ll bring
- 6-8 years client services experience in Treasury/Banking
- Understanding of SWIFT MT300, MT5XX, MT101, MT202, MT210 and ISO Pain XML messages
- Experience with ticketing tools such as Remedy or ServiceNow
- Strong client interaction and relationship management
- Knowledge of treasury operations, cash management, accounting, bank reconciliation, settlements, payments
Skills
Client RelationshipProblem SolvingIncident ManagementSWIFT PaymentsTreasury OperationsMS Office
Benefits
- Competitive salary and benefits
- Professional education and personal development opportunities
- Broad spectrum of responsibilities and career growth