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Hiring companyFidelity National Information Services

Verified yesterday

Treasury Management Systems Banking, or Financial Services Applications

Pune, India Full-time

About the role

Enhanced Application Managed Services (EAMS) provides functional application support for global treasury and payments solutions, ensuring proactive monitoring and incident management. As a Service Analyst you will be the senior point of contact, troubleshooting issues, managing incidents, and driving continuous improvement across FIS Trax, Quantum and related treasury applications. Pune, India, hybrid 24x5 rotational support model covering APAC, EMEA and North America clients.

What you’ll do

  • Provide functional and application support for FIS Trax, Quantum and allied treasury applications
  • Monitor application health, interfaces, batch processes and treasury workflows
  • Analyze complex functional/technical issues and troubleshoot using logs and diagnostics
  • Act as escalation point for critical incidents and manage incident lifecycle
  • Coordinate and mentor support analysts across rotational shifts
  • Facilitate client meetings, service reviews and executive communications
  • Support product upgrades, releases, testing and change management activities
  • Drive continuous service improvement and knowledge management initiatives

What you’ll bring

  • 8+ years supporting Treasury, Banking or Financial Services applications
  • Experience in global SLA-driven managed services
  • Willingness to work 24x5 rotational support model

Nice to have

  • ITIL Foundation certification preferred
  • Treasury or Cloud certifications advantageous

Skills

Treasury Management SystemsCash & Liquidity ManagementPayments & SettlementsSQLServiceNowJiraSplunkCloud (Azure/AWS)

Benefits

  • Competitive salary
  • Comprehensive benefits
  • Career growth opportunities
  • Ongoing learning and certifications
  • Flexible, collaborative work environment

Education

Bachelor's Degree

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