Senior Technical Authority Expert

About the role

Ericsson is seeking a Senior Technical Authority Expert to join its managed services delivery team through the Ericsson Operations Engine in Bangalore, Karnataka, India. The role focuses on end-to-end operations, monitoring, support, troubleshooting, and maintenance of Ericsson BSCS Billing & Customer Care applications to ensure high availability, service continuity, and SLA compliance. Day-to-day work includes providing L2/L3 operational support, monitoring billing processes and batch jobs, performing incident and problem management, executing SQL-based data fixes, coordinating with cross-functional teams, and supporting deployments, HA/DR, and capacity activities.

What you’ll do

• Provide L2/L3 operational support for the Ericsson BSCS platform
• Monitor BSCS application health, billing processes, interfaces, and batch jobs
• Perform incident management, troubleshooting, root cause analysis (RCA), and problem management
• Handle customer requests, service tickets, and production issues within agreed SLAs
• Support billing cycles, invoicing, account management, customer management, and rating processes
• Perform data corrections and execute SQL-based fixes as required
• Coordinate with cross-functional teams including CRM, OCS, Mediation, Provisioning, and Infrastructure teams
• Manage application deployments, patches, upgrades, and configuration changes

What you’ll bring

• 8–12 years of Telecom BSS experience
• Strong knowledge of Ericsson BSCS (Customer Care & Billing)
• Strong knowledge of Oracle SQL, PL/SQL, and Unix/Linux administration
• Experience with automation and scripting using Shell, Perl, Python, or similar technologies
• Understanding of billing and invoicing processes
• Knowledge of Incident, Problem & Change Management
• Integration knowledge with CRM, OCS, Mediation, and Provisioning systems
• Strong troubleshooting and analytical skills with customer and stakeholder management

Skills