About the role

MariaDB seeks a Customer Success Manager to drive long-term value and retention for its enterprise database solutions. The role involves managing customer relationships, guiding onboarding, and collaborating with internal teams to ensure business goals are met. This is a remote position based in India.

What you’ll do

Manage customer portfolio lifecycle including onboarding, adoption, expansion, and retention
Serve as primary escalation point and trusted advisor for assigned accounts
Conduct regular business reviews to showcase value and align on priorities
Collaborate with Sales Engineers and Support to resolve issues and identify growth opportunities
Drive customer health metrics and achieve Net Retention goals
Articulate growth plans and document successes within success plans
Educate customers on MariaDB best practices and new releases
Coordinate with Account Executives for portfolio upgrades and migrations

What you’ll bring

2-4 years of experience in customer-facing roles within enterprise software
Fluent in English (speaking and writing)
Strong technical acumen and understanding of MariaDB features
Ability to develop and maintain C-Level relationships

Nice to have

Comprehensive understanding of customer success principles
Excellent time management and organization skills
Ability to deliver custom ROI analysis
High attention to detail and intellectual curiosity

Skills

customer facing rolesenterprise softwareEnglish fluencytechnical acumenrelationship buildingROI analysistime managementC-Level relations

Benefits

Competitive compensation package
25 days paid annual leave plus holidays
Flexible work environment
Learning and growth opportunities