Technical Support Engineer, Unity Software

About the role

Customer Success – Support team provides technical assistance for Unity's clinical laboratory software, ensuring reliable performance for healthcare customers. The Technical Support Engineer troubleshoots issues, guides users through installations and upgrades, and documents cases in Salesforce Lightning. Remote, India, supporting U.S. business hours, with collaboration across cross‑functional teams.

What you’ll do

• Provide technical support to clinical laboratory customers using Unity software
• Respond to inbound customer requests and technical inquiries
• Own support cases from contact through resolution and closure
• Document interactions and findings in Salesforce Lightning
• Assist customers with software installations, upgrades and configuration
• Develop deep product knowledge to offer expert guidance
• Collaborate with technical specialists and cross‑functional teams to resolve complex issues
• Maintain high standards of communication and service quality

What you’ll bring

• Bachelor's degree in Computer Science, IT or related field or Associate's degree with 2+ years experience
• 2+ years technical support or customer service experience
• Experience supporting U.S. customers
• Familiarity with Salesforce Lightning CRM
• Knowledge of SQL Server, TCP/IP, HL7 or related healthcare integration technologies

Skills

Benefits

• Remote work opportunity based in India
• Collaborative and inclusive work environment focused on learning
• Exposure to AI‑driven and enterprise software solutions
• Career growth within a fast‑growing technology organization
• Professional development and continuous improvement

Education

Bachelor's Degree in Computer Science or related field