Associate Director, Agent Partnerships & Growth

About the role

Cialfo, a leading education tech platform, seeks an Associate Director to own and scale its global master agent network. The role drives revenue growth, manages performance, negotiates partnerships, and ensures seamless integration with operations. The candidate will build long‑term relationships, optimize agent value, and translate market insights into strategy.

What you’ll do

• Own global master agent network across key destinations
• Define onboarding, expansion, phase-out strategy
• Build long-term relationships, enforce performance standards
• Align agents with Cialfo standards, priorities, growth goals
• Drive revenue growth via volume, conversion, productivity
• Lead commercial negotiations, pricing, partnership agreements
• Optimize partnerships for maximum value, sustainable margins
• Identify new revenue opportunities through agent partnerships
• Track performance metrics: volume, offer rates, conversion, efficiency
• Structure performance reviews, manage underperformance, scale high performers
• Ensure seamless application processing with operations teams
• Align agents with workflows, standards, timelines
• Resolve friction between agents, operations, counselors
• Guide internal teams on effective agent collaboration
• Roll out best practices, playbooks, engagement models
• Align teams on process updates, expectations, requirements
• Improve internal coordination for efficiency and outcomes
• Monitor ecosystem, identify emerging players, market shifts
• Translate insights into strategy and decision-making

What you’ll bring

• 8-12+ yrs experience in international education, student recruitment, or agent partnership
• Strong experience managing master agent or sub-agent networks
• Proven track record in commercial negotiations and partnership growth
• Deep understanding of the study abroad ecosystem and agent models
• Experience working in or closely with the India outbound market

Nice to have

• Existing network of master agents across key destinations
• Experience across multiple study destinations (UK, US, Canada, Australia, NZ)
• Familiarity with CRM systems or admissions platforms

Skills