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Hiring companyZinier
Verified 3 days ago
Senior Platform Support Engineer
Bangalore,IN,India Full-time
About the role
Platform Support team at Zinier ensures reliable operation of its no-code workflow platform for frontline workers. The Senior Platform Support Engineer resolves complex L2 incidents, mentors junior engineers, and collaborates with product and engineering to improve system robustness. Bangalore, India, on-site hybrid environment with on-call rotation and opportunities for growth into lead roles.
What you’ll do
- Own and resolve advanced L2 incidents end-to-end
- Perform root-cause analysis and post-incident documentation
- Investigate JavaScript, JSON, API, and database issues
- Analyze Grafana dashboards and observability stacks
- Review and optimize SQL queries for performance
- Mentor platform support engineers on debugging and RCA
- Lead knowledge-base initiatives and author runbooks
- Participate in on-call rotations and critical incident response
What you’ll bring
- 4+ years technical support
- JavaScript workflow debugging
- JSON handling
- SQL query optimization
- Grafana/Loki observability
- REST API integration
- AWS cloud experience
- Mentoring junior engineers
Skills
JavaScript debuggingJSON handlingSQL optimizationGrafana observabilityAWS cloudREST APIMentoringRoot-cause analysis