FN
Hiring companyFidelity National Information Services
Verified today
Senior Enterprise Platform Support Engineer, AI & Cloud
Bangalore, India Full-time On-site
About the role
Enterprise Platform Support team at FIS builds and maintains a next‑generation AI‑enabled banking platform for Tier‑1 financial institutions. The Senior Engineer diagnoses, troubleshoots, and resolves complex production incidents across application, platform, and infrastructure layers, leveraging observability tools and AI‑driven insights. Works 24/7 rotational shifts from Bangalore, India, on‑site, collaborating with engineering and product teams to improve reliability and support processes.
What you’ll do
- Investigate and resolve complex production issues across application, platform, and infrastructure layers
- Analyze logs, metrics, traces, and alerts to identify root causes
- Troubleshoot Kubernetes environments including pods, services, deployments, and networking
- Engage directly with enterprise customers to diagnose incidents in real time
- Communicate technical findings to technical and non‑technical stakeholders
- Leverage AI‑driven insights for incident detection and remediation validation
- Improve runbooks, dashboards, alerts, and support processes
- Collaborate with engineering and product teams to drive long‑term reliability improvements
What you’ll bring
- 8-15 years troubleshooting production systems
- Hands‑on Kubernetes and container environments
- Linux, networking, APIs, service architectures
- Customer‑facing technical support experience
- AI tool integration in workflows
Skills
KubernetesLinuxObservabilityAI‑driven incident analysisCloud platformsCustomer supportInfrastructure troubleshootingDistributed systems
Benefits
- Opportunities to make an impact in fintech
- Personal and professional learning
- Inclusive, diverse work environment
- Resources to give back to community
- Competitive salary and benefits