Client Support Specialist

About the role

Client Support Specialist at Watermark delivers world‑class support to a diverse client base—including students, administrators, faculty, and bookstore staff—via email and chat. The role requires rapid, accurate resolution of issues, maintaining detailed interaction records, and staying current with software releases and knowledge base updates. Candidates must be graduate level, possess 2–3 years of customer support experience, and demonstrate strong communication, analytical, and problem‑solving skills. They will work a 24/7 roster, collaborate with senior teammates on complex tickets, and contribute to team meetings and projects. The position is on‑site in Mohali, India, and offers a full‑time employment structure.

What you’ll do

• Resolve client issues via email and chat.
• Maintain accurate client interaction records.
• Apply analytical skills to root cause.
• Participate in team and monthly meetings.
• Follow 24x7 roster and holidays.
• Shadow senior members on complex tickets.
• Review workflow updates.
• Collaborate on projects.

What you’ll bring

• Graduate in any stream.
• 2–3 years experience supporting customers via email and chat.
• Excellent verbal and written communication skills.
• Strong problem‑solving and analytical skills.
• Ability to prioritize and balance multiple tasks.
• Team player.
• Extensive online research skills for complex inquiries.

Skills

Education

Bachelor's