FN
Hiring companyFidelity National Information Services
Verified today
Java Production Support
Bangalore,IN,India Full-time On-site
About the role
Production Support team at FIS ensures stability, availability, and performance of critical banking applications. The role provides Level 2 Java production support, troubleshooting incidents, performing root cause analysis, and collaborating with development and infrastructure teams. Bangalore, India, on-site, 7:30 AM‑4:30 PM EST shift.
What you’ll do
- Provide Level 2 support for Java applications and resolve incidents within SLAs
- Analyze logs, monitoring data, and databases to diagnose issues
- Coordinate with L3 development, infrastructure, and middleware teams for complex problems
- Monitor batch jobs, interfaces, and scheduled processes
- Conduct root cause analysis and create incident reports
- Support production deployments and validate post‑release functionality
- Participate in problem, change, and release management activities
- Create and maintain support documentation and knowledge articles
What you’ll bring
- 7+ years production support experience
- Java/J2EE coding and debugging
- AWS cloud services
- Microservices and REST APIs
- SQL and database troubleshooting
- Monitoring tools (Splunk, CloudWatch, Dynatrace, AppDynamics)
- ITIL process knowledge
- Experience with high‑volume customer‑facing applications
Skills
JavaAWSMicroservicesREST APIsSQLSplunkITILProduction Support
Benefits
- World’s leading FinTech product MNC
- Career growth in core banking/payments domain
- High responsibility with broad opportunity spectrum
- Extensive professional education and development programs
- Vibrant team environment