Senior Digital Repair Specialist

About the role

Customer Service team at Jio Platforms focuses on ensuring seamless digital repair services for customers. The Senior Digital Repair Specialist oversees partner onboarding, conducts field training, manages KPI tracking, and resolves issues to maintain high service quality. Konch, on-site, full-time role with a focus on handset repair and CRM operations.

What you’ll do

• Shortlist, onboard and certify partners/technicians
• Manage upgrades, terminations and availability of services
• Conduct initial, reskilling, upskilling and refresher training programs
• Deliver hands‑on field training through OJTs
• Track KPIs and performance metrics of partners and technicians
• Take corrective actions based on evaluation outcomes
• Guide issue resolution within TAT to ensure customer satisfaction
• Conduct audits, inventory reconciliation and FTTx device inspections
• Handle walk‑in customer interactions, device repairs/swaps, CRM entries and software upgrades
• Train and support extended service points
• Travel to touchpoints as required
• Manage complaint handling, out‑calling and coaching of Jio Associates

What you’ll bring

• 2-4 years experience
• Diploma in ECE/Telecommunication/IT/CS

Nice to have

• 2-4 years experience
• Diploma in ECE/Telecommunication/IT/CS

Skills

Education

Diploma