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Hiring companyJio Platforms Limited
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Senior Digital Repair Specialist
Gumla,Chakradharpur,India Full-time
About the role
Customer Service team at Jio Platforms Limited focuses on ensuring partner and technician readiness and delivering field support for digital repair services. The Senior Digital Repair Specialist shortlists, onboards, certifies partners, conducts training, tracks performance metrics, and handles customer device repairs and CRM updates. Based in Gumla, Chakradharpur, India, on-site role with occasional travel to touchpoints.
What you’ll do
- Shortlist, onboard and certify partners/technicians
- Ensure availability and manage upgrades or terminations
- Conduct initial training, reskilling, upskilling, and periodic refresher programs
- Deliver hands‑on field training through OJTs
- Track KPIs and performance metrics of partners and technicians
- Take corrective actions based on evaluation outcomes
- Guide and support issue resolution within TAT to ensure customer satisfaction
- Conduct audits, inventory reconciliation and FTTx device inspections
- Handle walk‑in customer interactions, device repairs/swaps, CRM entries, and software upgrades
- Train and support extended service points
- Travel to touchpoints as per requirement
- Handle complaint management, out‑calling, and coaching Jio Associates as needed
What you’ll bring
- 2-4 years experience
- Diploma (preferably in ECE/Telecommunication/IT/CS)
Skills
Customer FocusCommunicationProblem SolvingHandset RepairSpares OperationsCRM SystemsTechnical Field Management
Education
Diploma in ECE/Telecommunication/IT/CS