FS
Hiring companyFirstsource Solutions
Verified today
Associate / Sr Associate - Query Management
Bangalore, KA, IN Full-time On-site
About the role
Customer Support team at Firstsource Solutions delivers end‑to‑end query resolution for international voice customers. The Associate handles calls, chats and emails, updates systems accurately, and owns issue resolution while collaborating with internal teams. Bangalore, KA, IN – on‑site work model.
What you’ll do
- Respond to customer queries via calls, chat, and email
- Update and process information accurately in systems
- Resolve customer problems promptly and take ownership of commitments
- Liaise with internal teams when issues cannot be resolved at first contact
- Communicate clearly using simple English
- Demonstrate professional integrity and empathy
What you’ll bring
Minimum SSC (10th) passed, 10+2 for certain programs, any graduation
Nice to have
Minimum 1 year experience in BPO or related industry
Skills
Effective communicationInterpersonal skillsFluent EnglishTechnical troubleshootingBroadband/Internet knowledgeUPS issuesWi‑Fi router troubleshooting