A
Hiring companyAccenture
Verified 5 days ago
Inbound Sales Representative Associate, Messaging
Mumbai, India Full-time On-site
About the role
Customer Support vertical at Accenture helps clients resolve inquiries and complaints through advanced contact center platforms. The Inbound Sales Representative Associate, Messaging will field customer queries, manage escalations, and ensure issues are closed within SLA, collaborating with team members and supervisors. Mumbai, on-site.
What you’ll do
- Resolve routine customer problems using guidelines
- Handle escalations and complaints
- Maintain SLA compliance for issue closure
- Interact with team and supervisor for task guidance
- Work rotational shifts as required
- Provide individual contributions within a focused scope
What you’ll bring
- 1-3 years experience
- Any graduation
Nice to have
- Collaboration skills
- Interpersonal skills
- Teamwork ability
- Problem solving
- Ability to work under pressure
- Written communication
- Verbal communication
Skills
Customer ServiceIssue ResolutionEscalation HandlingSLA ManagementContact Center Platforms