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Hiring companyAccenture
Verified today
Inbound Sales Representative Associate, Voice
Mumbai,India Full-time On-site
About the role
Next Generation Customer Operations team at Accenture delivers seamless employee and customer support through advanced contact center technology. The Inbound Sales Representative Associate handles customer and employee queries, escalations, and complaints, ensuring resolutions within SLA while working night shifts for US coverage. Mumbai, India, on-site role with rotational shifts.
What you’ll do
- Resolve customer and employee queries via calls, emails, and chats
- Handle escalations and complaints within SLA
- Provide detailed instructions and follow guidelines
- Work as an individual contributor within a team
What you’ll bring
- Problem-solving skills
- Agility for quick learning
- Team collaboration
- Workload prioritization
- Troubleshooting experience
- Night shift availability
Education
Any Graduation