Customer Service Associate

About the role

Blenheim Chalcot India, a venture builder supporting GenAI-enabled businesses, is hiring a Customer Service Associate for its fast-scaling FinTech venture, Salary Finance. Based in Mumbai, India, you will join the customer operations team to handle regulatory communications and deliver exceptional support to customers across the UK and US. Day-to-day, you will respond to live chat and email inquiries, resolve loan and payment queries, maintain CRM records, troubleshoot basic technical issues, and collaborate with the London team and tech support to improve service processes.

What you’ll do

• Respond promptly and professionally to customer inquiries via live chat and email
• Diagnose and resolve customer queries related to loan applications, payments, and account updates
• Interpret and explain company policies, financial products, and service terms accurately
• Maintain detailed and accurate records of customer interactions and resolutions in the CRM system
• Prioritize and escalate unresolved or complex issues to relevant departments and follow up with status updates
• Troubleshoot basic technical issues and collaborate with the tech team to resolve system-related issues
• Ensure compliance with data protection regulations (e.g., GDPR) when handling sensitive information
• Identify recurring customer issues and share insights for process improvements

What you’ll bring

• Experience in a customer or client-facing environment
• Enjoy interacting with customers daily via live chat and email
• Upbeat approach with ability to think on your feet
• Exceptional organisational and time management skills for a fast-paced environment
• Detail-oriented and able to complete complex tasks consistently
• Passionate about technology and social impact
• Resilient, empathetic, collaborative, and self-motivated
• Excellent communication skills to present complex information simply

Nice to have

• Customer service experience in a financial services, technology, or employee benefits company
• Experience working in a regulated environment
• Familiarity with CRM systems
• Knowledge of G Suite
• Advanced Excel skills
• Knowledge of TCF, Data Protection Act/GDPR, CCA, and Anti Money Laundering procedures

Skills

Benefits

• 24 days of annual leave & 10 public holiday days
• Private Medical for you and your immediate family
• Life Insurance for yourself
• Opportunity to work with Gen AI
• Exposure to diverse talent in Blenheim Chalcot

Education

High School Diploma and Above