Manager Operations

About the role

HSBC is seeking a Manager Operations in Bangalore, Karnataka, India, to lead operations within its securities and transfer agency business. Day-to-day, the role blends processing and technical work (roughly 50%-90% of time) with leading user acceptance testing, onshore and GSC projects, and managing 10-12 direct reports plus 20-24 indirect reports or operating as an individual contributor. The position handles time-critical transaction checking, investigations, cash and unit account reconciliation, and AML/KYC investor onboarding, transaction monitoring, and negative news screening. It operates in a 22*5 environment with flexibility across all shifts.

What you’ll do

• Lead User Acceptance Testing for the business as and when required
• Lead projects for both Onshore and GSC based on business objectives, targets and requirements
• Manage 10 to 12 direct reports and oversee 20-24 indirect reports, or manage the process as an individual contributor
• Check transactions and activities and handle various investigations and escalations from clients
• Reconcile cash and unit accounts, including investigation of breaks where necessary
• Perform Customer Due Diligence by collecting and verifying identity documents for new mutual fund investors
• Execute Enhanced Due Diligence for high-risk investors, including PEPs and those from high-risk jurisdictions
• Verify legal status of corporate entities and identify Ultimate Beneficial Owners to ensure ownership transparency

What you’ll bring

• Post-graduate diploma or degree in any Commerce or equivalent Financial Background
• Minimum 5-7 years of experience in a Securities processing environment on AML KYC processes
• At least 24 months of Securities experience and Transfer Agency Operations AML KYC (mandatory)
• Prior experience in Transfer Agency covering Registration, Dealing, Payments & Reconciliation
• AML KYC and relevant risk certifications, including CISI – Chartered Institute for Securities and Investment
• Currently in the role for 12 months
• Strong leadership skills with a track record of developing individuals and strong organization and planning skills
• Ability to comprehend and minimize operational risks with wide understanding of audit controls and compliance requirements

Skills

Education

A post-graduate diploma or degree in any Commerce or equivalent Financial Background. Higher qualification not a bar provided aspirations are commensurate with the position.