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Hiring companyFedEx

Verified 2 days ago

Premier Customer Care Team Leader

Gurgaon,India Full-time On-site

About the role

Customer Experience team at FedEx India leads the Premier Customer Care initiative, delivering outstanding service and compliance across the region. The Team Leader supervises clerical staff, coordinates daily operations, drives performance, and handles escalated customer issues while supporting continuous improvement projects. Based in Gurgaon, India, this on‑site role reports to the manager and includes workforce planning, reporting, and stakeholder alignment.

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