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Hiring companyFedEx
Verified today
Premier Customer Care Representative
Mumbai,India Full-time On-site
About the role
FedEx Customer Care team ensures timely and accurate support for shipping customers. The Representative follows defined processes to complete tasks, spot and resolve anomalies, and escalates complex issues as needed. Based in Mumbai with additional support from Gurgaon, this on-site role follows FedEx's standard work schedule.
What you’ll do
- Complete defined processes and procedures by deadlines
- Ensure accuracy, completeness, and compliance
- Identify and resolve anomalies using established rules
- Escalate complex issues to senior team members
What you’ll bring
- Interpersonal Skills
- Written & Verbal Communication
- Team Working Skills
- Microsoft Office & PC Skills
- Problem Solving Skills
Skills
Customer ServiceCommunicationProblem SolvingMicrosoft Office