Staff Salesforce Business Analyst

About the role

Dynamic Staff Salesforce Business Analyst to lead end-to-end Salesforce initiatives, partner with Marketing, Sales, Finance, and Operations, configure multi-cloud Salesforce (Sales, Service, Experience, Agentforce, CPQ), drive adoption, training, and continuous improvement, ensuring compliance and governance.

What you’ll do

• Lead Salesforce initiatives from discovery to release
• Conduct stakeholder workshops and process analysis
• Translate requirements into user stories and acceptance criteria
• Prioritize backlog with business and technical teams
• Develop and execute test cases, coordinate UAT
• Oversee deployment, change management, release documentation
• Deliver training and enablement for user adoption
• Manage user and license administration, profiles, permission sets
• Configure objects, fields, page layouts, Lightning apps
• Automate processes with Flows, Approvals, Email Alerts
• Create reports and dashboards, manage analytics folders
• Ensure data quality with validation and duplicate rules
• Implement sandbox strategy, change sets, metadata versioning
• Support Service Cloud/Agentforce case management and knowledge base
• Set up Experience Cloud communities and content governance
• Maintain CPQ product catalog, pricing rules, quote templates
• Collaborate on integrations via MuleSoft/Boomi, Connected Apps
• Analyze usage, propose process improvements, measure KPIs

What you’ll bring

• Bachelor's in Business/IS/CS or equivalent
• 5+ yrs Salesforce BA, 3+ yrs Admin
• Proven Salesforce CRM, CPQ, Agentforce
• ADM-201 certification required
• Experience with multi-cloud governance

Nice to have

ADM-211 Advanced Administrator preferred

Skills

Benefits

• Health insurance
• Retirement plans
• Workers’ compensation

Education

Bachelor's