Verified today
Specialist - Package Implementation
About the role
Developer < < < Handson development and deployment experience with the ServiceNow platform< Service Portal Employee Center 3rd Party Integration experience is must< Deep understanding of Service Portal Employee Service Center implementation Configuration of Widgets CSS Pages is required< Must be able to understand the existing customizations of SP and replicate the same on ESC< Should be able to demonstrate ESC features and Integration use cases< Can deploy error handling and retry components in newexisting integrations< Create customize VA topics business rules client scripts script includes UI policies ACLs data policies UI scripts< Can troubleshoot basic configurationscript integrations issues< Having prior SP to ESC migration experience is an added advantage< Good understanding of ServiceNow platform portal customization is a MUST< ServiceNow certifications ServiceNow Certified System Administrator ServiceNow Implementation< Must have done 3 Integrations with 3rd party tools using Rest SOAP email MID ServerIntegration hub etc People with SailPointIIQ Integration experience will be given preference< Can work independently and collaboratively with customers and delivery teams on implementations and remote services< Exhibits punctual and attentive attendance at all project meetings including requirements review and validation sessions SCRUM ceremonies< Strong communication presentation and writing skills to engage with stakeholders gather requirement provide demos and obtain sign off< Good understanding of ITIL v3v4 processes Mandatory Skills : ServiceNow ITSM
What you’ll do
- Develop and deploy ServiceNow Service Portal and Employee Service Center solutions
- Configure widgets, pages, UI policies, and integration components
- Implement error handling, retry mechanisms, and custom business rules
- Collaborate with customers and delivery teams on implementations and remote services
- Participate in SCRUM ceremonies, requirements reviews, and stakeholder demos
What you’ll bring
- 5-7 years experience with ServiceNow platform
- Hands‑on development and deployment of ServiceNow Service Portal and Employee Service Center
- 3rd‑party integration experience using REST, SOAP, MID Server, IntegrationHub
- ServiceNow certifications: Certified System Administrator and Implementation
- Experience with Service Portal widget, CSS, UI policies, ACLs, data policies
- Prior migration from Service Portal to Employee Service Center preferred
- Knowledge of ITIL v3/v4 processes