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Hiring companyRoblox
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Support Escalations Specialist
Gurugram,India Full-time On-site
About the role
Support Escalations Specialist on Roblox’s Safety Operations team, building a world‑class internal response function to protect the platform’s billions of users. The role resolves high‑risk, executive‑level escalations, documents root causes, and partners with product, legal, and vendor teams to drive systemic fixes. Based in Gurugram, India, the position is on‑site Tuesday‑Thursday with optional Monday and Friday presence.
What you’ll bring
3+ years high‑tier support, Trust & Safety, or operations experience
Nice to have
- 3+ years high‑tier support, Trust & Safety, or operations
- Experience with legal or executive escalations
- Detective‑style log and data analysis
- Clear, concise communication
- Vendor partnership and coordination
- Discretion with confidential information
- Proactive process improvement
- Resilience under pressure
Skills
Escalation ManagementTrust & SafetyData AnalysisVendor ManagementCommunicationProblem SolvingCollaborationDocumentation
Education
Bachelor’s degree in Business, Communications, Operations, or related field