Associate Software Engineer

About the role

Northern Trust's WM L1 Production Support team in Pune, India, seeks a Support Analyst to deliver day-to-day L1 production support for Wealth Management platforms and applications. The role handles incident triage, troubleshooting, monitoring, job scheduling, smoke testing, and escalation across a 24x7 global environment spanning APAC, EMEA, and North America. Work follows a Monday–Friday schedule with coverage rotation, and some night/weekend support may be required from time to time.

What you’ll do

• Provide L1 operational support for Wealth Management platforms and applications.
• Perform initial triage, troubleshooting, and resolution of production incidents and service requests.
• Conduct smoke testing (SOD/EOD/SOW/EOW/Weekend/DR/Release).
• Actively monitor incident queues and application monitoring tools (APV/Catchpoint/Dynatrace), taking action per SOP.
• Escalate complex issues to L2/L3 teams while ensuring proper communication and tracking.
• Monitor and manage job scheduling platforms such as Control-M or similar schedulers.
• Troubleshoot production issues including job failures and apply code fixes on a need basis.
• Handle static data updates using SQL or other methods, and maintain DR documentation while participating in annual exercises.

What you’ll bring

• 3+ years of experience in a technical business-facing role within a financial institution or similar environment (preferred).
• ITIL Certified.
• Cloud Certified.
• Knowledge of SQL (required).
• Knowledge of Control-M and scheduling applications (required).
• Knowledge of UNIX (required).
• Scripting and automation skills in Python, Perl, or PowerShell.
• Familiarity with monitoring tools such as HP SiteScope, CA Introscope, Patrol, APV, Catchpoint, or Dynatrace.

Nice to have

• A College or University degree and/or relevant 2-6 years proven work experience; related industry qualification preferred (BCA/B.Sc. Computer Science).
• Experience in a technical business-facing (face-to-face) role within a financial institution or similar preferred.
• Knowledge of ITSM.
• Strong communication and interpersonal skills with the ability to explain technical issues in layman's terms.
• Ability to multitask in a fast-paced environment.
• Experience with Power BI and ServiceNow reporting tools.
• Experience troubleshooting production issues including job failures and applying code fixes as needed.
• Experience with smoke testing (SOD/EOD/SOW/EOW/Weekend/DR/Release).

Skills

Education

A College or University degree and/or relevant 2-6 years proven work experience. Related Industry qualification is preferred. (BCA/B.Sc. Comp Science)