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Hiring companySBI Card
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Senior Executive - AMU
Gurugram, India Full-time On-site
About the role
SBI Card seeks a Senior Executive for its AMU team in Gurugram to drive customer service excellence. The role involves processing refunds, managing account upgrades, and resolving complex escalations with a focus on accuracy and timely closure. This is an on-site position based in India.
What you’ll do
- Process customer refunds, account upgrades, and foreclosures
- Resolve requests, complaints, and escalations per SOPs
- Analyze root causes to reduce repeat complaints
- Ensure daily productivity metrics and quality standards are met
- Coordinate with cross-functional teams for issue resolution
- Track MIS reports including TAT and inventory
- Act as checker/backup for critical financial processes
- Perform process documentation and compliance adherence
What you’ll bring
- Graduate degree in any discipline
- 1-3 years of overall experience
- Understanding of card industry and mainframe systems
- Analytical ability and problem-solving skills
- Strong verbal and written communication
Skills
Customer ServiceEscalation ManagementCard Industry KnowledgeMainframe SystemsProblem SolvingAnalytical AbilityCommunication SkillsProcess Compliance
Benefits
- Wellness and wellbeing program
- Rewards and recognition programs
- Inclusive health benefits (Medical, Life, Dental)
- Comprehensive learning & development framework
- Gender Neutral Policy
Education
Graduate in any discipline