DB
Hiring companyDeutsche Bank
Verified today
Operations Expert, Associate
Jaipur, India Full-time On-site
About the role
Provides L2 support in German for DB’s Concur Expense System, handles RTB activities, resolves help desk issues, trains users, coordinates vendors, ensures quality delivery, manages exceptions, supports release testing, maintains documentation, collaborates with CEP team, complies with policies.
What you’ll do
- Provide L2 support in German and English for Concur Expense System
- Document inquiries, follow up, and escalations
- Use tools to troubleshoot and resolve issues
- Maintain accurate case documentation
- Support Concur testing for Release manager
- Collaborate with CEP team for audit profiles
- Ensure timely project completion
- Provide VIP support with excellence
What you’ll bring
- 7+ yrs Spend Analytics/Travel & Expense Management
- 4+ yrs German query handling
- Credit card fraud/delinquency analysis experience a plus
Skills
GermanEnglishMS OfficeSelf-starterInterpersonalAnalytical
Benefits
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above