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Hiring companyjobgether
Active listing
Online Technical Support Analyst
India Full-time Hybrid
About the role
Customer Success – Support team seeks an Online Technical Support Analyst to provide high-quality technical assistance for global customers, diagnosing platform and system issues. The role involves managing tickets, collaborating with distributed teams, and contributing to process improvements. Hybrid work arrangement based in India, with flexible workplace options.
What you’ll do
- Provide technical assistance via appropriate channels
- Diagnose and resolve online access and platform issues
- Document tickets and follow SLA guidelines
- Collaborate with global teams and escalate complex cases
- Identify and suggest process improvements
What you’ll bring
- 1-3 years of experience in customer or technical support
- Strong analytical and problem‑solving skills
- Excellent written and verbal communication
- Proficiency with Microsoft Office
- Experience with ticketing or knowledge‑base tools
Skills
Technical supportCustomer serviceTicketing systemsProblem solvingCommunicationMicrosoft OfficeProcess improvementCollaboration
Benefits
- Flexible and supportive work environment
- Hybrid work arrangement with flexibility
- Professional development opportunities
- Inclusive, diverse culture
- Exposure to international teams
Education
Graduate or postgraduate degree in any discipline